The operating model — 3 of 8
People intelligence
The housing organisation's own staff and structure — its capacity to act on what the other domains are telling it.
Capability, not just headcount
People intelligence covers workforce capacity and structure, training and competency records, and the accountability chain the post-Grenfell Competence and Conduct Standard expects to be able to name — who is responsible for what, and whether they're actually equipped to carry it. A staffing plan that looks fine on an org chart can still leave a critical compliance function covered by one person with no deputy.
Where it feeds Governance Intelligence
Every other domain assumes someone competent is watching it. Asset compliance assumes a qualified surveyor reviewed the survey; resident casework assumes a trained caseworker read the file. When Governance Intelligence asks whether a control is actually operating, not just documented, the answer usually traces back to a people intelligence question: was the right person, with the right training, actually in the loop.