The Model
Five domains. One conscience. One authority.
Every housing organisation already reasons about itself across five domains of intelligence — assets, residents, people, processes, and the boundary that mediates what crosses in and out — all sitting on a single, unified data layer. Governance doesn't sit over those five. It's the conscience: the domain at the centre of them all, deciding what each domain is allowed to act on and safeguarding the purpose. But a conscience can't act on its own behalf — it reports up to a Governance Hub, the seat of judgement and authority no model can automate. Treat it that way, and it becomes something you can build, measure, and improve — not a compliance layer bolted on after the fact.
The architecture
One model, eight components
Asset, resident, people, and process intelligence generate the signal. Boundary intelligence decides what crosses the membrane. Governance Intelligence sits at the centre as the conscience that keeps the whole model accountable. The Governance Hub is where that intelligence meets judgement and authority — the one part of the model no system can act on its own. And all of it sits on one unified data layer. Explore each part below.
Intelligence Purpose · Integration. Constitutional thinking.
intelligence Physical condition of our homes.
intelligence Performance and wellbeing of our people.
intelligence Experience of our residents.
intelligence Quality and integrity of our operations.
intelligence Our external context and horizon.
Asset intelligence
What the housing organisation owns and maintains, and how well it understands it.
Learn more →Resident intelligence
The people the housing organisation serves, and how their experience feeds back in.
Learn more →People intelligence
The housing organisation's own staff and structure — its capacity to act.
Learn more →Process intelligence
How work actually gets done, independent of who's doing it.
Learn more →Boundary intelligence
The membrane between the housing organisation and its environment — what's allowed to cross, and which way.
Learn more →What next?
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Where does your housing organisation stand?
A short diagnostic against the six-stage maturity model — your result appears immediately.
Take the toolHow we got here
Four books, culminating in the architecture built out in practice via Dunlin Housing.
Browse the booksKey Concepts
Thirteen ideas — capabilities, architecture, foundations — that make up the vocabulary the rest of the site assumes.
Explore the concepts