The Model

Five domains. One conscience. One authority.

Every housing organisation already reasons about itself across five domains of intelligence — assets, residents, people, processes, and the boundary that mediates what crosses in and out — all sitting on a single, unified data layer. Governance doesn't sit over those five. It's the conscience: the domain at the centre of them all, deciding what each domain is allowed to act on and safeguarding the purpose. But a conscience can't act on its own behalf — it reports up to a Governance Hub, the seat of judgement and authority no model can automate. Treat it that way, and it becomes something you can build, measure, and improve — not a compliance layer bolted on after the fact.

The architecture

One model, eight components

Asset, resident, people, and process intelligence generate the signal. Boundary intelligence decides what crosses the membrane. Governance Intelligence sits at the centre as the conscience that keeps the whole model accountable. The Governance Hub is where that intelligence meets judgement and authority — the one part of the model no system can act on its own. And all of it sits on one unified data layer. Explore each part below.

What next?

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Where does your housing organisation stand?

A short diagnostic against the six-stage maturity model — your result appears immediately.

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How we got here

Four books, culminating in the architecture built out in practice via Dunlin Housing.

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Key Concepts

Thirteen ideas — capabilities, architecture, foundations — that make up the vocabulary the rest of the site assumes.

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